Frequently Asked Questions

Accounts and online access

1. Who can buy from Quality Distributor?

QD serves retailers, wholesalers and distributors purchasing for their businesses. We do not sell directly to consumers. Alcohol purchases require the licenses and permits applicable to your business and location.

2. How do I open a new account?

Start with our new customer registration form. Have your company details, contact information, resale information and applicable license information ready. Contact QD if you need help with the application.

3. I already buy from your warehouse. Do I need to register again?

No. If you have purchased from our warehouse, call 619-592-4455 or contact us to set up access to your existing account. Please do not create a duplicate account.

4. Why can’t I see prices or order online?

You need online account access to view account pricing and order. Sign in if you already have a login. New customers can register, and existing warehouse customers can contact us to activate online access.

5. What if I forgot my password or still cannot sign in?

Use the password reset page. If you still need help, contact QD with your company name and account email. Please do not create another account to resolve a login problem.

Products and orders

6. How do I find the right bottle or case size?

Search by product or brand name, then check the product page for bottle size, item code and case pack. If you are unsure which listing matches what you need, contact us with the product name or item code before ordering.

7. Can you help me find a product that is not listed?

Contact us with the brand, product name, bottle size and quantity you are looking for. We can check availability. A request does not guarantee that an item can be supplied.

8. Is there a minimum order or case requirement?

Contact QD to confirm the requirements for your account, products and delivery location before placing your order. Check each product’s case pack when planning quantities.

Ordering multiple cases? Contact QD to ask about available multi-case discounts.

9. Can I change or cancel an order?

Contact QD as soon as possible with your order or invoice number and the requested change. Please wait for confirmation; sending a request does not mean the order has been changed or canceled.

Delivery and pickup

10. Do you offer warehouse pickup?

Yes. Our warehouse is at 1100 N Johnson, Suite 110, El Cajon, CA 92020. Call 619-592-4455 before traveling to confirm pickup arrangements and when your order will be ready.

11. Do you deliver to my area, and when will my order arrive?

Delivery within Southern California is estimated at 48–72 hours. For locations outside Southern California, contact QD for a delivery estimate. Shipping and delivery charges apply; contact QD to confirm the charges for your order. For an existing order, have your order or invoice number ready when requesting an update.

12. What should I do when my delivery arrives?

Check the products, quantities and visible condition before signing. Note any shortage, incorrect item, leakage or visible damage on the delivery receipt or invoice, and bring it to the driver’s attention. Contact QD promptly about any issue and keep the affected products and packaging available for inspection.

Claims, returns and account terms

13. How do I report damaged, missing or incorrect products?

Notify QD in writing within 48 hours of delivery or pickup. Include the invoice number, affected products and quantities, and a description of the issue. Keep the products in their original condition for inspection. For help reaching the appropriate team, call 619-592-4455. Depending on the shipping arrangement, a claim for damage in transit may need to be made with the carrier.

14. Can I return a product?

Contact QD before returning anything. Returns and exchanges require prior written approval and a return authorization number, and must be permitted under the applicable alcohol sales rules. Approved returns must be unopened and in their original saleable condition, with labels and code dates intact, unless the return concerns a defect. Do not deduct a return from your payment unless QD has issued a written credit memo.

15. Is there a restocking fee?

Authorized returns that are not due to a QD error or a product defect carry a 15% restocking fee, unless a different amount is stated on the invoice or return authorization. Original and return freight and handling charges also apply. Contact QD to confirm the terms of a proposed return before sending products back.

16. Does QD offer Net 30 payment terms?

Yes, QD offers Net 30 payment terms to approved accounts. Contact us to set up your account.

17. Do you accept credit cards?

QD generally does not accept credit cards. Contact us to confirm the approved payment method for your account and to arrange any required electronic-payment setup.

18. What if my license, ownership or business address changes?

Notify QD in writing so your account information can be reviewed and updated. Include any changes to the business name, ownership, licensed premises or license status before arranging further orders.

Need help?

Call 619-592-4455 or use our Contact Us page. Have your company name and, where relevant, your order or invoice number ready.